Archives

  1. Where can I get a VAT receipt?

    If you require a VAT receipt you will need to contact your chosen Skipper or Transport Provider to obtain this for both the deposit and remaining balance.

  2. How do I leave feedback?

    Your feedback is very important as it helps other users to determine the trustworthiness of the transport provider. Once your delivery is complete you will receive an email with a link to leave feedback. If you no longer have this email please follow these steps to leave feedback: Log in at:  http://www.boatmoverscompared.com/login/ Leave your feedback…

  3. How can I get a refund?

    If for any reason your delivery has been cancelled by the Skippers or Transport Provider and you no longer need the delivery then you will be eligible for a refund. If you still need to deliver your item you can re-list your delivery. Please contact customer service team at info@boatmoverscompared.com if you need to either…

  4. I’ve received my delivery but it’s damaged, what can I do?

    If you have received your delivery but find that the item has been damaged you will need to contact your Skipper or Transport Provider. We advise that before the delivery takes place you request a copy of their insurance details so that you can make a claim if any problems arise. We act as a…

  5. My transport provider has cancelled, what can I do?

    If you have been in contact with your Skipper or Transport Provider and they are unable to complete the delivery, you should contact our customer service team at info@boatmoverscompared.com as soon as possible. There are two options if your Skipper or Transport Provider has cancelled: Re-list your delivery so that you can find a new Skipper…

  6. How do I cancel my delivery?

    If you need to cancel your delivery after having accepted a quote then you need to speak to your chosen Skipper or Transport Provider. Once you have accepted a quote all arrangements are made directly with the Skipper or Transport Provider as it is their services that you need to cancel. If you have any…

  7. How can I contact my chosen provider?

    Firstly, please note that direct contact information for Boat Movers Compared Skippers and Transport Providers is not and cannot be exchanged prior to quote acceptance.

  8. I have accepted the quote and paid the deposit, what do I do now?

    Boat Movers Compared is not a Skipper, haulier, carrier, freight forwarder or broker. Our site BoatMoversCompared.com acts as a neutral venue where users and service providers can meet and enter into agreements. We are not and will not be involved in the actual transaction between users and service providers. Consequently, we have no control over…

  9. How do I know I can trust the Skipper or Transport Provider?

    Boat Movers Compared feedback score is your most valuable tool in determining trustworthiness, as feedback is left by other Boat Mover Compared users after every transaction. This can be positive, negative or neutral depending on the experience. You can view a Skipper or Transport Provider’s feedback score by clicking on their name to view their…

  10. How do I pay the balance?

    Every Skipper & Transport Provider on Boat Movers Compared has different requirements for payment terms and methods. Before accepting a quote on Boat Movers Compared, you should check the quotation and the stipulated payment terms as this could be different to what is stipulated on the provider’s profile. By accepting the quotation, you have also…