If you have been in contact with your Skipper or Transport Provider and they are unable to complete the delivery, you should contact our customer service team at firstname.lastname@example.org as soon as possible. There are two options if your Skipper or Transport Provider has cancelled:
- Re-list your delivery so that you can find a new Skipper or Transport Provider and get your goods moved ASAP! We will credit the connection fee that you have already paid.
- A full credit of the deposit. You will need to file a cancellation request which the Skipper or Transport Provider will accept or reject depending on the circumstances. You can file for a deposit credit by contacting our customer service team at email@example.com who will be happy to help you.